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Customer Care

About

About Second Tick

Second Tick is an independent online store dedicated to offering a carefully selected collection of watches for everyday wear. We focus on clear product information, transparent policies and responsive customer support so customers can shop with confidence.

Our objective is simple: present products accurately, communicate openly and provide a straightforward shopping experience from the moment a customer visits our website until an order is delivered.

What We Do

Our catalog includes watches across different brands, styles and conditions. Every product is individually prepared before being published to help ensure that the listing accurately represents the item being offered.

Each product page is designed to provide the information customers need before making a purchase, including photographs, specifications, condition information, included items where applicable, shipping details and warranty information.

How We Prepare Our Listings

Consistency and transparency are important parts of our approach. Before a product is listed, we review the available product information and prepare each listing using a standardized structure across our website.

Where applicable, customers can review product specifications, condition details, included accessories and other relevant information directly on the product page. We encourage every customer to review all product photographs and descriptions before placing an order.

For additional information about our listing standards, customers can visit our Inspection Process and Watch Condition Guide pages.

Our Commitment to Transparency

We believe customers should know exactly what they are purchasing. Product descriptions, photographs and specifications are intended to represent each item as accurately as possible based on the information available at the time the listing is created.

Whenever applicable, the product page includes condition information, included items and other relevant details to help customers make informed purchasing decisions.

Customer Support

Our support team is available before and after your purchase. Whether you have questions about a product, shipping, returns or warranty coverage, we are happy to help.

We normally respond within one business day during our business hours.

Our Store

Second Tick is committed to maintaining a consistent shopping experience built on clear communication, transparent product information and reliable customer service. We continuously review our website content to help keep product listings, policies and customer resources accurate and easy to understand.

Business Information

Store Name
Second Tick

Operated by
MEHIDOXVA LLC

Address
311 S MILES ST
BAGGS, WY 82321
United States

Customer Support
contact@secondtickwatches.shop

Business Hours
Monday – Friday
9:00 AM – 5:00 PM MT

Privacy Preferences

Optional categories are managed through Shopify Customer Privacy.

Free US Shipping

Free standard shipping on eligible United States orders.

30-Day Returns

Eligible return requests are handled under the published return policy.

30-Day Limited Warranty

Normal-use functionality coverage applies subject to the stated exclusions.

Customer Support

Help with products, orders, delivery, returns and warranty questions.