Second Tick wants customers to be able to browse products, review policies, contact support, and complete purchases with as few access barriers as reasonably possible.
What we work to support
- Keyboard access to principal navigation and interactive controls
- Visible focus indicators for keyboard users
- Semantic headings, labels, buttons, and links
- Alternative-text support for meaningful product and storefront images
- Readable contrast and text sizing across common screen sizes
- Forms with associated labels and understandable validation messages
- Responsive layouts for desktop, tablet, and mobile use
Third-party services
Some parts of the website, including checkout, payment tools, account features, and applications, are provided by Shopify or other third parties. Their accessibility is partly controlled by those providers. When a third-party feature creates a barrier, we will try to identify a practical alternative or direct the report to the appropriate provider.
Need information in another way?
If you cannot access product details, a policy, or a form, contact us and describe the information or action you need. We will make a reasonable effort to provide the same information through an accessible alternative without changing the price or terms of the order.
How to report a problem
Email contact@secondtickwatches.shop, call +1 (786) 971-0185, or use the contact form. Helpful details include:
- The page URL
- The task you were trying to complete
- Your device, browser, and assistive technology, when relevant
- A brief description of the barrier
Response process
Support hours are Monday–Friday, 9:00 AM–5:00 PM ET. We aim to acknowledge accessibility messages within 1 business day and will explain the next step when more time is required.
This statement describes our current practical approach. It is not a claim that every page or third-party service is free of all accessibility issues.