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Customer Care

Watch Care

A used watch can show normal signs of previous ownership and may require different care depending on its movement, case, crystal, strap, and service history. The guidance below is general and does not replace item-specific manufacturer instructions.

Daily handling

  • Put the watch on and remove it over a stable surface to reduce the risk of a drop.
  • Avoid impacts, vibration, crushing, and pulling on the crown or pushers.
  • Keep the watch away from solvents, perfume, cleaning products, and other chemicals.
  • Avoid leaving it in direct sunlight, a hot vehicle, or near strong heat for long periods.

Water and moisture

Do not assume that a used watch remains water resistant because of its model, appearance, original specification, or wording engraved on the case. Seals age, prior service is often unknown, and water resistance can change over time.

Unless the individual product listing provides documented water-resistance information, keep the watch dry and do not wear it while showering, swimming, washing dishes, or participating in water activities.

Cleaning the case and crystal

Use a clean, soft, dry cloth for routine surface cleaning. Do not use abrasive polish, household cleaner, compressed air, or sharp tools. Heavy polishing can alter the original finish and edges of a used watch.

Leather straps

Leather naturally changes with wear. Keep it away from water, sweat, lotions, and direct heat. Allow a damp strap to air-dry naturally, away from radiators or hair dryers.

Metal bracelets

Wipe the bracelet with a dry soft cloth after use. Dirt can collect between links, but deep cleaning or link adjustment should be performed carefully by a qualified watch professional.

Quartz watches

When a quartz watch stops, the cause may be a depleted battery or another issue. Avoid leaving a depleted battery in the watch for an extended period because leakage can damage the movement. Battery replacement should be performed by an appropriate watch-service provider.

Mechanical and automatic watches

Mechanical watches can gain or lose time and may stop when their power reserve is depleted. Do not force the crown. If winding feels rough, unusually tight, or inconsistent, stop and seek professional advice.

Magnetism

Strong magnets can affect mechanical watch accuracy. Keep the watch away from magnetic clasps, speakers, some electronic accessories, and other strong magnetic sources.

Storage

Store the watch in a dry, stable place away from direct sunlight. Keep it separate from hard objects that could scratch the case or crystal. Long-term storage conditions depend on the movement and battery state.

Service and repairs

Do not open the case or attempt internal repair unless you have appropriate professional experience. Unauthorized work, water exposure, or damage after delivery may affect return or warranty eligibility.

Important: this page does not claim that any watch is pressure tested, recently serviced, waterproof, or suitable for a specific activity. Check the individual listing and contact us before purchase when a specification is important to you.

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