Second Tick provides a 30-day limited functionality warranty for eligible watches. This procedure explains how to report a possible covered issue and what information is needed for review.
What the limited warranty covers
The warranty applies when the watch stops functioning under normal use during the 30-day warranty period. Coverage is limited to the functionality described in the product listing and does not create a manufacturer warranty.
What the limited warranty does not cover
- Accidental impact, drops, crushing, or broken components after delivery
- Water or moisture damage
- Misuse, neglect, improper storage, or exposure to chemicals or extreme heat
- Damage caused by opening the case, attempted repair, battery replacement, adjustment, or service performed after delivery
- Cosmetic wear, scratches, marks, fading, or other condition details already shown or described in the listing
- Normal characteristics of a used watch that do not prevent ordinary operation
- Loss, theft, or damage occurring after the item was delivered
Before submitting a claim
Check that any crown is in the normal operating position and review the product page for item-specific instructions. Do not expose the watch to water, open the case, or attempt a repair. Continued use after a fault appears may make the issue worse.
Information required
- Order number and checkout email address
- Date the issue was first noticed
- A clear description of what the watch is or is not doing
- Photos showing the watch’s current condition
- A short video when movement, display, buttons, crown, or another operating issue needs to be demonstrated
How a claim is reviewed
We compare the report with the original product listing, the condition information, the delivery record, and the evidence supplied. We may ask reasonable follow-up questions before deciding whether the watch should be returned for inspection.
Do not return the watch without instructions
A return address and return label are supplied only after the claim is reviewed and approved for return. Unrequested parcels may be delayed or may not be linked correctly to the order.
Possible outcomes
Depending on the confirmed issue and the available remedy, an approved claim may result in a refund or another resolution communicated in writing. Because used inventory is often unique, an identical replacement may not be available.
Submit a claim
Email contact@secondtickwatches.shop or use the contact form. Our support hours are Monday–Friday, 9:00 AM–5:00 PM ET, with a response target of within 1 business day.