Are accessories or original packaging included?
Each product page states exactly what is included with the watch. Only the items explicitly listed on the product page are included.
Are watches function-tested?
Each product is inspected before listing. Product specifications, available features and included accessories are stated on the individual product page. Contact our customer support if you have any questions about a specific product before placing your order.
Where does Second Tick ship?
The store serves eligible addresses in the United States at launch.
How long does shipping take?
Orders normally process within 1–3 business days. Estimated delivery is 6–12 business days after processing. Dates are estimates and are not guaranteed.
What is the return window?
Eligible return requests may be made within 30 days. The returned item must be in the same condition received and include all originally included accessories and packaging.
Who pays eligible return shipping?
Second Tick covers eligible return shipping when the return follows the published return procedure.
What does the limited warranty cover?
The 30-day limited functionality warranty covers a watch that stops working under normal use. It excludes misuse, accidental damage, water damage and damage occurring after delivery.
Can an order be cancelled?
Cancellation may be requested before shipment. Contact support as soon as possible; a cancellation cannot be guaranteed after fulfillment begins.
How can I contact support?
Email contact@secondtickwatches.shop or use the contact form. Service hours are Monday–Friday, 9:00 AM–5:00 PM MT. The response target is within 1 business day.