Return & Refund Policy

Last updated: July 23, 2026.

This Returns and Refunds Policy applies to eligible watches purchased from Second Tick, operated by MEHIDOXVA LLC.

30-day return window

Contact us within 30 days of delivery to request an eligible return. Requests made after this period may not be accepted, except where applicable law requires otherwise.

Return eligibility

The watch must be returned in the same condition in which it was received. It must not have been further used, altered, repaired, cleaned or damaged after delivery. All accessories, packaging and other items originally included with the order must also be returned.

The product photos and listing information shown when the order was placed are the reference point for the return review. Details disclosed before purchase are not treated as new damage.

Normal signs of inspection that are consistent with the product condition shown at the time of purchase do not affect return eligibility.

Starting a return

Email contact@secondtickwatches.shop or use the contact page before sending an item back. Include the order number, the watch and the reason for the request. Do not send a return until return instructions have been provided.

Eligible return shipping

Second Tick covers return shipping for an eligible approved return. The customer must follow the return instructions and use the provided shipping method or label when supplied.

Restocking fees

Second Tick does not charge a restocking fee for eligible approved returns.

Inspection and refunds

After the return is received and inspected, an approved refund is processed to the original payment method within 5 business days. A bank or payment provider may require additional time to post the refund.

Refunds are issued to the original payment method used for the purchase.

Damaged, defective or incorrect orders

Contact us promptly with the order number and clear photos showing the issue. We will review the information and provide the appropriate return, replacement or refund steps.

Please contact us within a reasonable time after delivery so we can investigate and assist you as quickly as possible.

Limited functionality warranty

Watches include a 30-day limited functionality warranty covering a watch that stops working under normal use. The warranty does not cover misuse, accidental damage, water damage or damage occurring after delivery.

Exchanges

We do not offer exchanges because some watches and variants may have limited inventory. Eligible approved returns are refunded to the original payment method.

Order cancellations

An order may be cancelled before shipment. Contact us as soon as possible. Cancellation cannot be guaranteed after fulfillment or shipment has started.

If an order has already shipped, it cannot be cancelled and must follow the standard return process if eligible.

Returns that may be declined

A return may be declined if it is outside the return window without an applicable legal right, is not the item originally supplied, has been further used or altered, is missing originally included items, or has damage that occurred after delivery. This policy does not limit rights that cannot be excluded under applicable law.

Contact

Return questions can be sent to contact@secondtickwatches.shop, or through the contact page.

If you have any questions about returns or refunds, please contact us before sending an item back.