We begin preparing orders as soon as reasonably possible. Because most watches are individual used items, a request to change or cancel an order should be sent immediately after checkout.
How to request a change or cancellation
Email contact@secondtickwatches.shop or use the contact form. Include:
- Your order number
- The email address used at checkout
- The exact change you are requesting
- A corrected delivery address, when applicable
Requests received before shipment
We will review the order status and confirm whether the request can be completed. A cancellation is accepted only while the order has not shipped. Address corrections and product changes are also subject to the order’s fulfillment status and current inventory.
Requests received after fulfillment begins
Once an order has been packed, transferred to a carrier, or marked as shipped, a change or cancellation may no longer be possible. We cannot guarantee carrier interception or address redirection.
Incorrect delivery address
Customers are responsible for reviewing the delivery address before submitting an order. If an address error is reported early enough, we will try to correct it. If the parcel has already shipped, any correction, redirection, return-to-sender process, or additional delivery cost depends on the carrier and the circumstances.
Refund timing after an approved cancellation
When an order is successfully cancelled, the refund is issued to the original payment method. The time needed for the credit to appear is controlled by the payment provider or bank after the refund is submitted.
Orders that have already been delivered
A delivered order cannot be cancelled. An eligible customer may instead follow the published Returns Policy.